Warranty Policy

Standard Warranty

The standard Valante warranty is valid for a period of one year from the delivery date.

If the product exhibits a manufacturing defect during this period, Valante will repair or replace the product. Valante may request the product to be sent back for inspection, in which case a €15 service fee will be charged for evaluation.

A manufacturing defect is a flaw inherent at the time of production and not caused by external factors.

Exclusions

The warranty does not cover damage caused by:

Water exposure.
Drops or impacts.
Improper use.
Incorrect handling of the product.

Warranty Conditions

To claim the warranty:

Proof of purchase: The customer must present a valid proof of purchase, such as an invoice.
Contact customer service: Contact Valante's customer service at info@valante.nl to report the issue.
- Provide a detailed description of the defect.
- Include photos or videos illustrating the problem.
- Follow the technical instructions provided by Valante staff.

Inspection Process

In some cases, the product must be returned to Valante for evaluation to determine whether the issue qualifies as a manufacturing defect.

The customer is responsible for service and shipping costs, which total €15 and must be paid in advance.
Once Valante receives the smartwatch and confirms it is covered under warranty:
- Repair: The product will be repaired and returned in good working condition.
- Replacement: If repair is not possible, the customer will receive a replacement product, typically the same model. If the same model is unavailable, a similar smartwatch of the same price category will be provided.

Extended Warranty with Valante Care+

Looking for extended protection? Opt for Valante Care+, which provides additional warranty coverage for 2 or 3 years, including:

Accidental damage.
Battery damage.