Warranty Policy
Standard Warranty
The standard Valante warranty is valid for a period of one year from the delivery date.
If the product exhibits a manufacturing defect during this period, Valante will repair or replace the product. Valante may request the product to be sent back for inspection, in which case a €15 service fee will be charged for evaluation.
A manufacturing defect is a flaw inherent at the time of production and not caused by external factors.
Exclusions
The warranty does not cover damage caused by:
- Water exposure.
- Drops or impacts.
- Improper use.
- Incorrect handling of the product.
Warranty Conditions
To claim the warranty:
- Proof of purchase: The customer must present a valid proof of purchase, such as an invoice.
- Contact customer service: Contact Valante's customer service at info@valante.nl to report the issue.
- Provide a detailed description of the defect.
- Include photos or videos illustrating the problem.
- Follow the technical instructions provided by Valante staff.
Inspection Process
In some cases, the product must be returned to Valante for evaluation to determine whether the issue qualifies as a manufacturing defect.
- The customer is responsible for service and shipping costs, which total €15 and must be paid in advance.
- Once Valante receives the smartwatch and confirms it is covered under warranty:
- Repair: The product will be repaired and returned in good working condition.
- Replacement: If repair is not possible, the customer will receive a replacement product, typically the same model. If the same model is unavailable, a similar smartwatch of the same price category will be provided.
Extended Warranty with Valante Care+
Looking for extended protection? Opt for Valante Care+, which provides additional warranty coverage for 2 or 3 years, including:
- Accidental damage.
- Battery damage.
Contact us to learn more about Valante Care+ and ensure peace of mind for your smartwatch investment.
