Return Policy
If for any reason you are not satisfied with the order you received, please contact us. At Valante, we strive for the greatest possible customer satisfaction. If you have problems with the order, please contact us via info@valante.nl or report the return directly in our return portal.
Please find our return policy below:
1. CAN I RETURN MY SMARTWATCH?
As a rule, you may always return your smartwatch within the cooling-off period of 14 days after receipt of the product. However, you must make sure that there is no depreciation for us due to intensive traces of use. You must return the smartwatch as much as possible in the condition in which you received it from us.
It is important that you always register a return request with us in advance via our return portal. We will then ask you for some photos to assess the current state of the smartwatch.
2. WHAT IS THE RETURN TIME?
You can return a product to us within 14 days of receipt if the above conditions are met. In any case, avoid losing value so that we would no longer be able to resell the smartwatch ourselves.
3. HOW LONG DOES THE REFUND TAKE?
The payment will be made via the original payment method, after we have received the products, examined and determined that there is no depreciation due to the use of the product. If there is a loss of value due to signs of use, Valante may decide to return the package or to make only a partial refund. The depreciation caused by the customer is then at the expense of the consumer.
Returns and refunds are checked on the 14th and last day of the month.
4. WHO BEARS THE RETURN COSTS/RESTOCKING FEE?
The return costs for the return are 6.95 euros and are at the expense of the consumer. You must create a return label via our online return portal. You must use this. In addition, a limited restocking fee of 2,5% will be deducted from the original purchase amount. These costs represent the costs of processing, checking, cleaning, repackaging and restocking the products (see more on this below). The restocking fee will be deducted from the purchase amount after processing the return.
5. WHY A RESTOCKING FEE?
Because we have high personnel costs for checking, cleaning, repackaging and restocking, we charge a limited restocking fee of 2,5% of the original purchase amount for returned products. These costs relate to the administrative control, processing of the return, cleaning, repackaging and returning the products to stock.
6. WHAT DO I NEED TO DO TO RETURN?
Returns must always be notified to us in advance via our return portal. After all, we must be able to check important customer data, as well as the current state of the smartwatch. If the return conditions are met, you will receive the return instructions from us.
If you decide to return the item, the product must be returned to Valante with all accessories and, if reasonably possible, in the original condition and packaging. Always choose a return with tracking. Valante reserves the right to refuse non-pre-notified returns and/or returns without the return label provided by us.
7. WHO SHOULD I CONTACT?
You must report the return to us via our return portal. You will then receive a response from us within 24 hours with the return instructions.
8. MY ORDER ARRIVED DAMAGED, WHAT DO I DO?
In exceptional cases, a package or a smartwatch may be delivered damaged. This is usually due to incorrect manipulation in the warehouse or during transport. In that case, you must write to us as soon as possible after delivery via info@valante.nl and provide us with a photo of the damaged item. We will then immediately start working with that information to find an appropriate solution!
