Klarna orders
I have a problem with my order
If you have placed an order with post-payment via Klarna and you have a problem with the product or you wish to return it, please always contact us first at info@valante.nl or register the product via our returns portal .
Customers' average wait time is 4 times faster when they contact our customer service directly instead of via the Klarna app!
Delivery is delayed, but I already have to pay Klarna
You can easily postpone payment yourself via the Klarna app. For that you need to follow the following steps:
- Click ''Pay'' at the bottom of the order.
- Click on ''Extend payment due date''.
- Click on ''Confirm''.
- Your payment term has now been extended by 10 days!
- After renewal, please contact info@valante.nl .
I want to return my product
Returning to Valante is very easy. Please contact info@valante.nl or register the product for return via our returns portal .
I am not satisfied with the quality
Contact us at info@valante.nl and we will do everything we can to find a suitable solution for you.
Missing or damaged items
Please contact us at info@valante.nl . Describe the problem or defect as clearly as possible and also provide us with photos of the defect. We will then contact you and provide a suitable solution.
Contact
Do you have questions or comments about your order or our products? Please contact us via the following channels: info@valante.nl or complete our contact form .
