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Customer Service

Track your order

Track your order
As soon as your order has been packed, you will receive an email with the tracking number of the shipment. The e-mail also contains a link that you can click to view the status of the shipment.

Does the sequence number start with 3S ? Then go to to request the status of your shipment.

Didn't receive an email?
Unfortunately this sometimes happens. Perhaps you have not entered the e-mail address correctly or the e-mail has ended up in your junk e-mail. No problem, our customer service is happy to tell you what the status of your shipment is and when you can expect it.

Ordered today = shipped the same day!

We ship with Deutsche Post

Order Now, Pay Later

Klarna Pay Later gives you extra flexibility because you can pay within 30 days.

14 day return policy

You can always return or exchange. We offer a 14 day return or exchange policy if you are not happy with your order for any reason.